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Frequently Asked Questions
Can I upgrade to the Paid plan later?
You can upgrade to the Paid plan at any time. Just drop us an email and we will set it up for you.
Can I cancel my registration at any time?
We really hope that you don't, but if you ever feel the need to, you can cancel your registration at any time.
Will I be able to measure my online store's performance with SellMojo?
Yes. SellMojo has an analytics tab in your admin panel. This tab will give you all kinds of fantastic data that can help you measure your stores performance.
Are my customers making purchases directly from me or is SellMojo involved?
SellMojo is a product that enables you to display your products and sell to your customers. You can also manage your inventory from the admin panel. Your customers make purchases directly from you.
Is my data related to orders and customers secured?
By implementing Secure Sockets Layer (SSL) protocols into your store, we ensure that you and your customers have the highest level of security.
Do I need to enter my credit card details to sign up?
No. You can sign up and use SellMojo free plan without entering your credit card details. When you decide to upgrade your plan, you can pick the Starter plan and enter your credit card details.
I want my customers to automatically receive an email when they place an order. Is that possible with SellMojo?
This feature is enabled within your Store by default.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan at any time. You can change your plan not just at the start of the month, but also in between your currently active plan.
Can I use my own domain name?
Yes. Your online store can use an existing domain name that you own, or you can purchase a domain name within SellMojo's control panel. We also provide a free mystore.SellMojo.com domain name to all stores on sign up.
Do I need a web host?
No. All SellMojo plans include secure and unlimited e-commerce hosting for your online store. SellMojo uses the best servers, networks and a global CDN to ensure that your e-commerce site is reliable and fast.
Do you offer any discounted plans?
Yes, we offer a 10% discount on an annual plan and a 20% discount on a biannual plan, when they are paid at one go.
How long are your contracts?
The SellMojo paid plans are on a monthly basis unless you sign up for an annual or a biannual plan.
Is there a setup fee?
No. There are no setup fees on any of our plans.
What are your bandwidth fees?
There are no bandwidth fees of any sort. All SellMojo plans include unlimited bandwidth for free.
Can I offer my international customers the option of paying via PayPal?
If you want to activate PayPal, drop us an email at email@example.com. PayPal currently lets you accept payments from outside India only. In our close relationship with PayPal, they have assured us that they are working to ensure that PayPal can be used within India soon.
I have another question that isn't listed here. How do I learn more?
You can always contact us at firstname.lastname@example.org.